Last updated: 7 September 2026
Holmans Cleaning Services Ltd is the controller of personal information described in this policy. You can contact us by email at lisaholman1979@icloud.com or telephone 07864845136.
We may collect your name, email address, telephone number, address or postcode, cleaning requirements, appointment information, correspondence, invoice/payment status and information reasonably required to provide cleaning services.
We use personal information to respond to enquiries, provide quotations, arrange and deliver services, manage customer relationships, issue invoices, keep business and tax records, handle complaints, protect our legal rights and comply with legal obligations.
Depending on the purpose, we rely on steps taken at your request before entering a contract, performance of a contract, compliance with legal obligations and our legitimate interests in operating and protecting our business. Where consent is required, such as for non-essential cookies or certain marketing, we will ask for it separately.
We may share information with service providers who support our website, hosting, accounting, email, banking, insurance or professional services, and with authorities where legally required. We do not sell personal information.
Some technology providers may process data outside the UK. Where this happens, we expect appropriate UK data-transfer safeguards to be used.
We keep personal data only for as long as reasonably necessary for the purpose collected, including legal, accounting and tax requirements. Enquiry data that does not lead to a service may be deleted earlier when no longer needed.
UK data protection law may give you rights to access, correct, erase, restrict or object to processing, and in some circumstances to data portability. You may also withdraw consent where processing is based on consent.
Please contact us first if you have a privacy concern. You also have the right to complain to the Information Commissioner's Office (ICO).
We use reasonable technical and organisational measures to protect personal information. No internet service can guarantee absolute security.
We may update this policy as our services or legal obligations change. The current version will be published on this page.